Privacy Policy

Russell Group – Customer Privacy Policy

This privacy policy (this " Policy") explains how personal information is collected, used, and disclosed by Russell Group and its subsidiaries (collectively, " Russell Group," " we," "our" or " us"). This Policy applies to visitors and users (individually , " you ") of Russell Group's websites, applications, and other online services (each, a " Site," and collectively, our " Sites"), although not all services described here are available in all jurisdictions.

By visiting or using our Sites, to the extent permitted by applicable law, you are consenting to us gathering and processing information about you in accordance with this Policy, although consent may not be required for all of the elements described in this Policy. For particular types of information or processing, we may provide you with choices or request your further consent related to what information we collect and how we may process it.

Information We Collect	We may collect personal information, including your name and contact details for the purpose of providing our services, ensuring the security of our services and communicating with you. By visiting or using our Sites, we may collect the following categories of personal information (" personal information ") you provide to us: name; email address; postal address; phone number (including your mobile phone number); billing information. Retention. We will retain your information for the period necessary to fulfill the Purposes outlined in this Policy and as otherwise needed to comply with applicable law and internal company policies.
How We Use Your Information	We may process your account data including your name and email address for the purposes of operating our website, providing our services, ensuring the security of our website and services, and communicating with you.
How We Share Your Information	We do not sell any of your personal data to any third party. However, providing our services to you may require sharing your information with carefully selected third parties, as set out in this statement: We may disclose your personal data to any member of our group of companies for the purposes set out in this policy. Information required to fulfil your order may be shared with our delivery companies. Transactional messages will be sent via third-party services who may retain records for reporting purposes. In the event of an unpaid account or disputed account, we will instruct our appointed debt recovery agents/solicitors to proceed with the necessary course of action to retrieve any monies due to our Company without prior consent from the customer. Only information held that is relevant to the matter in hand will be passed to our appointed third party agents.
Retaining Your Information	We will retain your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or for as long as is necessary to provide our services. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you. Your rights You have rights relating to your personal information, including the following: To be informed about how your personal information is being used To access the personal information we hold about you To request the correction of inaccurate personal information we hold about you To request that we delete your data, or stop processing it or collecting it, in some circumstances To stop direct marketing messages, and to withdraw consent for other consent-based processing at any time To request that we transfer or port elements of your data either to you or another service provider To complain to your data protection regulator — in the UK, the Information Commissioner’s Office The right to access the personal information we hold about you is subject to the supply of appropriate evidence of your identity. If you wish to exercise any of the above rights, please contact us using the contact details set out below. We may withhold personal information that you request to the extent permitted by law.
Security of Your Information	We maintain commercially-reasonable technical, administrative, and physical security measures designed to protect your information.
Cookies and Other Tracking Technologies	We may use cookies and similar technologies to help provide our Sites, offer you a more personalized user experience and market products and services to you.
Your Choices	You can opt out of receiving marketing communications from us, change your communication preferences, update your location sharing, and/or opt-out of certain sharing of your information with third parties.
Access and Correction of Your Information	We provide you the opportunity to access, correct and update your information.
International Transfers	We will not transfer your information outside of the United Kingdom.
Links to Other Websites	Our Sites may contain links to other websites or services that are not owned or controlled by Russell Group, including links to websites of our advertisers, sponsors and partners.
Changes to This Policy	You will be notified about any material changes to this Policy via a posting on our Sites, and as otherwise required by applicable law.
Contact Us	If you have questions about this Policy, please contact us. By Phone on +44 (0) 141 810 8200 By email using hrsupport@johngrussell.co.uk By post to Russell Group, Deanside Road, Hillington, Glasgow, G52 4XB