Glasgow

Transport Business Systems Apprentice

Transport Business Systems Apprentice 

Location: Coatbridge (with occasional travel across others sites) 

Reports to: Business Systems Analyst – Transport 

Role Type: Full-time, Permanent 

Salary: £25,000.00 

Position Summary 

The Transport Business Systems Apprentice will support the delivery, maintenance and improvement of our Transport Management Systems (TMS), fleet tracking tools and customer information services across the group. They will assist with day-to-day system support, help the business resolve issues, and contribute to continuous improvement activities. This role is ideal for someone early in their IT/systems career who is analytically minded, eager to learn, and keen to develop knowledge of transport operations and business systems. 

Key Responsibilities 

Support & Operations 

  • Provide 1st and 2nd line support for Transport Management Systems and supporting applications. 

  • Troubleshoot system issues and escalate more complex problems to senior analysts. 

  • Assist in maintaining data integrity, including basic data checks, updates and validation. 

Continuous Improvement & Documentation 

  • Assist with team workshops focused on system and process improvements, including preparing materials, gathering insights, and capturing actions. 

  • Support the analysis of existing business processes to identify simplification or automation opportunities. 

  • Help document processes, system changes and user guides. 

  • Participate in small improvement tasks or mini-projects under guidance. 

Project Support 

  • Contribute to system improvement or implementation activities as part of the project framework. 

  • Work with IT colleagues on small-scale hardware, software or integration tasks. 

Stakeholder Engagement 

  • Work closely with transport teams, depot staff and other business functions to understand issues and requirements. 

  • Provide clear communication to both technical and non-technical users. 

 

What to expect:  

Our Business Information Systems team is empowered to speak up, challenge each other and implement our own ideas. The team environment is relaxed and respectful with a focus on making decisions together. You will be supported in your professional development with training and mentorship. An Individual Development Plan will be created to ensure we are supporting the career that you want.   

  

You will gain wide exposure to all aspects of the business and will have the opportunity to expand in several areas of development as the company continues to invest in software and technology in alignment with our rapid growth.  

 

To apply, please send your CV to: Lora.Barclay@johngrussell.co.uk