Customer Service Administrator

We are currently looking to recruit a Customer Service Administrator to join the Customer Service Department. Based at Hillington, the successful candidate will provide administrative support to Customers and Warehouse functions.

Key Responsibilities

• Daily interaction with Customers.
• Order processing
• Booking Transport
• Photocopying and Filing
• Communication with Internal Departments
• Always ensuring the highest level of customer service
• Undertake of a wide range of administrative tasks.
• Provide and maintain efficient and effective administrative support to the business
• First point of contact for any customer queries
• Provide daily reports/updates to customers
• Carry out any other administrative task as advised by the administration supervisor and other senior management

Key Capabilities

• Experience of working in a similar position, ideally within the Logistics Industry
• Comfortable working independently, with the ability to manage own priorities and workload
• Must have the ability to work in a fast-paced environment, with keen eye for attention to detail
• Professional telephone and email manner
• Able to manage time efficiently & prioritise workload
• Excellent communication skills
• Customer service skills
• Experience of HMRC procedures would be an advantage but not essential
• Must be computer literate as system processing and reporting is required
• Excellent communication and organisational skills essential
• Highly motivated and a pro-active team player

Additional Information

Hours of work: 40 hours per week - (Mon - Fri)

As we are involved in the service industry, employees must be flexible in their hours of work and comply with any reasonable requests by their line manager.

The closing date for this vacancy is close of business on Friday 27th February 2026